cancelLation AND REFUND POLICY
Effective Date: April 2025

We understand that plans can change, and we want to be as fair and transparent as possible. This policy outlines the cancellation and refund schedule for all Nadia Embroidery Travel group tours. Please read it carefully before booking.

1-NON-REFUNDABLE DEPOSIT
A deposit of €1,500 per person is required to secure your place on any group tour. This deposit is non-refundable under all circumstances, including but not limited to personal emergencies, illness, or changes in travel advisories.

The deposit covers pre-trip planning, supplier commitments, and administrative costs incurred at the time of booking.

2-CANCELLATIONS & REFUND SCHEDULE
If you need to cancel your booking, the following schedule applies to the remaining balance (total trip cost minus the non-refundable deposit):

Example: For a €6,000 trip, the refundable balance is €5,000. If you cancel 45 days before departure (30–59 day window), you would receive 50% of €5,000 = €2,500 back. The €1,000 deposit is always retained.

  • Trip cancellation and interruption

  • Medical emergencies and evacuation

  • Cancel for Any Reason (CFAR) coverage — strongly recommended

  • Travel disruption due to geopolitical events or government advisories

Travel insurance is your primary protection in the event you need to cancel for reasons covered under your policy. Nadia Embroidery Travel is not responsible for losses that would otherwise be covered by insurance. If you cancel your trip and hold a valid insurance policy, please file a claim directly with your insurer.

3-REQUIRED TRAVEL INSURANCE
All participants are required to purchase comprehensive travel insurance prior to their trip departure. Your policy must include coverage for:

4-FORCE MAJEURE & EXTRAORDINARY CIRCUMSTANCES
In cases where Nadia Embroidery Travel must cancel or significantly alter a trip due to circumstances beyond our control including natural disasters, pandemics, government-imposed travel bans, serious safety threats at the destination, etc.
We will offer the following options:

  • A full credit toward a future trip of equal or greater value, valid for 24 months

  • Rebooking to an alternate departure date at no additional cost

  • A refund of recoverable costs (amounts we are able to recuperate from suppliers), minus a €150 per person administrative fee

Please note: General regional instability or news coverage about nearby countries does not constitute a force majeure event if the specific destination remains safe and accessible.

5-HOW TO CANCEL
To initiate a cancellation, please reach out to us in writing via our contact page. The cancellation date is the date we receive your written notice. Verbal cancellations are not accepted.

Refunds, where applicable, will be processed within 14 business days of the cancellation confirmation.

6-CHANGES TO BOOKINGS
Name changes or substitutions may be permitted up to 30 days before departure, subject to a €75 per person administration fee. Changes to departure dates are treated as a cancellation and rebooking under the schedule above.

By completing your booking and paying your deposit, you confirm that you have read, understood, and agreed to this cancellation policy.

Questions? Please reach out via our contact page.